At Trevaa™, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help!

📦 1. Return Window

You can return most items within 30 days of receiving your order.
To be eligible for a return:

  • Item must be unused and in the same condition you received it
  • Item must be in original packaging
  • Proof of purchase (receipt or order confirmation) is required

🚫 2. Non-Returnable Items

The following items cannot be returned:

  • Final sale or clearance items
  • Gift cards
  • Personalized or custom-made items
  • Items marked as “non-returnable” in the product description

💸 3. Refunds

Once we receive and inspect your return:

  • We’ll notify you by email
  • If approved, your refund will be processed to your original payment method within 5–10 business days

Note: Shipping costs are non-refundable.

📮 4. Return Shipping

You are responsible for return shipping costs unless:

  • The item arrived damaged
  • You received the wrong item

We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item without tracking.

🔁 5. Exchanges

We only replace items if they are:

  • Defective
  • Damaged
  • Sent in error

If you need an exchange, contact us at 📧 support@trevaa.shop with your order number and details.

❗ 6. Damaged or Incorrect Items

If your item arrives damaged or incorrect, contact us within 7 days of delivery with:

  • Photos of the item and packaging
  • Your order number

We’ll make it right as quickly as possible.

📬 7. How to Start a Return

To initiate a return, contact us at:

📧 Email: support@trevaa.shop
📞 Phone: +1 925-498-2698
📍 Address: 3520 Park Street, San Jose, CA 95134

We’ll provide return instructions and support throughout the process.